Privacy Policy

Who We Are

Service One is a family-owned HVAC and plumbing company at 110 Sports Pkwy. STE B, Keller, TX 76248. You can reach us at 817-329-0000 or info@service1online.com.

What We Collect

When you submit a form, call us, or use our chat, we collect what you give us: your name, phone number, email address, service address, and a description of the work you need. We use this to schedule and perform your service and to follow up about it.

Like most websites, we also collect standard technical information automatically, including your IP address, browser type, the pages you view, and how you arrived here. We use Google Analytics and the Meta (Facebook) pixel for this. These tools set cookies and may be used to measure our advertising and show you our ads on other sites.

How We Use It

• To respond to your request and provide the service you asked for
• To send appointment confirmations, reminders, and service follow-ups
• To improve our website and understand which of our ads are working
• To meet our legal and record-keeping obligations

Text Messages

If you give us your mobile number, we may text you about your appointment or service. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Opting out of texts does not affect your service.

What We Do Not Do

We do not sell your personal information. We do not rent or trade your contact details. We share information only with the service providers who help us operate, such as our scheduling and CRM software, our analytics and advertising platforms, and our payment processor, and only as needed to do their job. We may also disclose information if the law requires it.

Cookies

You can set your browser to refuse cookies or alert you when one is set. Some parts of the site may not work as well if you do. You can opt out of Google Analytics using Google's browser add-on, and you can adjust ad personalization in your Google and Meta account settings.

Your Choices

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Texas residents have rights under the Texas Data Privacy and Security Act, including the right to access, correct, delete, and obtain a copy of your personal data, and to opt out of targeted advertising. To make a request, call 817-329-0000 or email info@service1online.com. We will verify your identity before acting on it.

Security and Retention

We take reasonable steps to protect the information we hold, and we keep it only as long as we need it for the purposes above or as the law requires. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children

Our website is meant for adults arranging home services. We do not knowingly collect information from children under 13.

Changes

If we change this policy we will update the date at the top of this page.